How this website uses your information, and how you can choose whether analytics cookies are used.
This website is run by Holly Shaw, trading as Holly Shaw Counselling. For questions about this notice, email holly@hollyshawcounselling.co.uk.
If you send the booking or contact form, I use the details you provide — such as your name, email address, phone number if given, preferred time, and message — to reply to your enquiry and arrange an introductory call.
The form is delivered by FormSubmit, which emails the submission to me. Please do not include sensitive health information in the form. Anything shared later in counselling is handled as clinical information, separately from this website.
The site remembers your cookie choice in your browser (local storage). That is used only to keep your Accept or Decline decision.
If you accept, Google may then set cookies to record visits, pages viewed, and general location or device information. Analytics is optional and is not used to identify you as a client.
If you decline, analytics is not loaded. You can change your choice at any time with Cookie settings in the footer.
Enquiry emails are kept only as long as needed to respond and, if we begin working together, as part of ordinary practice records. Analytics data is kept according to the Google Analytics retention setting on the account.
You can ask what information I hold about an enquiry, ask for a correction, or ask for it to be deleted where that is appropriate. You can also decline analytics cookies. If you are unhappy with how your information is handled, you can contact me first, and you may complain to the Information Commissioner’s Office at ico.org.uk.